Scheduling, cancellations, and late arrival policies
We strive to provide excellent health care to you and to all of our patients. Consistent with this, we have developed appointment cancellation and no-show policies that allow us to better schedule appointments for all patients. When an appointment is scheduled, that time has been specifically reserved for you, and when it is missed that time cannot be used to treat another patient in need of care. We sincerely appreciate your assistance and cooperation as this allows for a smooth office flow and more efficiently uses your time.
Our Cancellation and No-Show Policy is as follows:
We request that you kindly give our office at least a 48-hour notice in the event that you need to reschedule your surgical appointment. If you do not provide us with a 48-hour notice, or if you do not show up for a scheduled surgery, you may be charged a $250 cancellation fee.
A patient who is a no-show two times or more may not be rescheduled for future appointments and may be dismissed from the practice.
Our Late Arrival Policy is as follows:
If a patient is more than 15 minutes late to their appointment, the appointment may either need to be either cancelled or rescheduled. Patients arriving late may also be asked to wait to be seen until the provider has an opening in their schedule. If you have any questions regarding these policies, please let our staff know and we will be glad to speak with you in more detail.
If you are having pain or an emergency situation, every attempt will be made to see you as soon as possible. We will try to schedule appointments at the most convenient time for you. If you can’t keep an appointment, or will be late, please notify our office as soon as possible.
On rare occasions we must provide services in an emergency situation and it may become necessary to reschedule or delay your appointment. We regret having to do this, and will contact you as soon as we are aware of the need to do so.